I've had my share of complaints about Sprint in the past - notably, this one - but I have to admit, ever since the company's CEO started wandering aimlessly through Central Park or Impressive Office Buildings in black-and-white TV ads, I think the customer service has actually gotten better.
Now, for example, when they lie and tell me that since I just renwed my contract for two years through a special promotion, they won't make me re-renew it again when I buy a new phone three weeks later... and then they make me re-renew my contract when I buy a new phone, I can actually get them to honor their commitment by badgering a customer service rep on live chat for about 10 minutes. (I love live chat.)
And, now, when they charge me an $18 "upgrade fee" for - I think I have this correct - the right to buy a new Sprint phone that cost more than my last three phones combined, I can get the nonsensical charge reversed by calling customer service and asking them three times to reverse the charge. (The first two times I asked, I was told there was absolutely, positively, no way they could change it, because it was their policy. Apparently, the cliche is true: The third time really is the charm.)
And, now, when the Fancy New Phone I've bought is eligible for a $100 mail-in rebate, I get an confirmation email from the company a scant five weeks after sending in my receipt, telling me that the "rebate is in the final stages of processing and should be mailed to [me] within the next three weeks."
If whatever they're doing to "process" a check is going to take three more weeks, I'm thinking that they're still a little closer to the preliminary stages at this point.
No comments:
Post a Comment